About Ovo Energy
Ovo Energy is a relatively new energy company that joined the market in September 2009.
It claims to offer simple, easy to understand tariffs with a strong commitment to customer service.
Ovo Energy offers a range of 'green' tariffs. The energy supplier says it is committed to providing great value, customers not paying a premium to be green, protection from price hikes and hassle-free payments. Ovo Energy sends all energy bills by email. Ovo Energy is a limited company.
Could you save by switching to Ovo Energy? Compare energy prices now.
Ovo Energy customer satisfaction survey results
|Area of performance||Star rating|
Which? customer score
|Customer service & Complaints||
|Value for money||
|Bills (accuracy and clarity)||
|Helping you save energy||
Ovo Energy customer satisfaction
In September and October 2016 we surveyed 8,917 UK adults who pay for their household energy about their experience with their gas and electricity suppliers.
The percentage customer satisfaction score is based on the responses consumers gave for both overall satisfaction and their likelihood to recommend the energy supplier to a friend. Both questions are given equal weighting, and only those giving a valid response to both questions are included in the analysis. The responses are analysed and scaled to give a rating from 0-100%.
For a full round-up of the Which? Switch energy satisfaction survey results, see our customer satisfaction survey results page.
Ovo Energy fuel mix disclosure
All energy suppliers have to provide information about the mix of fuels they use to generate energy supplied to gas and electricity customers and its environmental impact.
The fuel mix below reflects the year 1st April 2014 - 31st March 2015. These figures are officially updated published on the 1st October of each year.
Ovo Energy fuel mix
Natural gas: 84.60%
Carbon (grams per kWh): 321
* Wind, hydro and solar power.
Customer service number for customers - 0800 5999 440
Contact Which? Switch by phone
You can call us on 0800 410 1149 or 01259 220 235.
Tired of poor customer service from your energy supplier? See how customers rated 23 of the UK's gas and electricity suppliers in our latest survey.
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