About Green Star Energy

Green Star Energy, formerly known as Pioneer Energy, is new to the energy market having launched in July 2013, and supplies gas and electricity to residential customers in the UK. It is part of the Just Energy Group - a provider of energy solutions to residential and commercial customers across Canada and North America.

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Green Star Energy customer satisfaction survey results

Area of performance Star rating
Which? customer score
Customer service & Complaints


Value for money
Bills (accuracy and clarity)
Helping you save energy

Green Star Energy customer score

In September and October 2016 we surveyed 8,917 UK adults who pay for their household energy about their experience with their gas and electricity suppliers.

The percentage customer satisfaction score is based on the responses consumers gave for both overall satisfaction and their likelihood to recommend the energy supplier to a friend. Both questions are given equal weighting, and only those giving a valid response to both questions are included in the analysis. The responses are analysed and scaled to give a rating from 0-100%.

For a full round-up of the Which? Switch energy satisfaction survey results, see our customer satisfaction survey results page.

Green Star Energy fuel mix disclosure

All suppliers have to provide information about the mix of fuels they use to generate the electricity supplied to their customers as well as its environmental effects.

Green Star Energy fuel mix

Not yet available (to be agreed with Ofgem)

Contact Green Star Energy

New and existing customers - 0800 012 4510

Contact Which? Switch by phone

You can call us on 0800 410 1149 or 01259 220 235.

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Energy Customer Satisfaction Results

Tired of poor customer service from your energy supplier? See how customers rated 23 of the UK's gas and electricity suppliers in our latest survey.

Latest tariff updates

Tariff updates are provided by Energylinx. Energylinx is fully accredited to the Confidence Code to compare energy for domestic consumers.

About Which? Switch

Which? Switch provides consumers with a transparent and impartial way to compare energy tariffs and find the best gas and electricity provider for your needs.

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