Energy companies satisfaction survey 2020
See how your energy company compares and whether there is another firm which might be a better fit for you. This year we've added a new star rating for digital tools, check this if you'd prefer a supplier with a good online account app and other features, according to its customers.
England, Wales and Scotland - the results
Supplier | WRP | Bill accuracy | Bill clarity | Customer service | Complaints handling | Digital tools | Value for money |
Which? customer
score |
---|---|---|---|---|---|---|---|---|
1. Octopus Energy (153) |
|
|
|
|
|
|
|
83 % |
2. Ebico (60) |
|
|
|
- |
|
|
79 % | |
3. Bulb (377) |
|
|
|
|
|
|
78 % | |
= Pure Planet (51) |
|
|
|
- |
- |
|
|
78 % |
5. People's Energy (53) |
|
|
- |
- |
|
|
77 % | |
= Powershop (50) |
|
|
- |
- |
|
|
77 % | |
7. Ecotricity (64) |
|
|
|
- |
|
|
75 % | |
= So Energy (92) |
|
|
|
|
- |
|
|
75 % |
9. Bristol Energy (63) |
|
|
|
- |
|
|
73 % | |
= Co-operative Energy (122) |
|
|
|
|
|
|
73 % | |
= Engie (54) |
|
|
- |
- |
|
|
73 % | |
= Ovo Energy (164) |
|
|
|
|
|
|
73 % | |
13. Green Network Energy (80) |
|
|
|
- |
|
|
72 % | |
14. Tonik Energy (88) |
|
|
|
- |
|
|
71 % | |
= Utility Warehouse (80) |
|
|
|
|
|
|
71 % | |
16. Avro Energy (125) |
|
|
|
|
|
|
70 % | |
= Flow Energy* (63) |
|
|
|
- |
|
|
70 % | |
18. Utility Point (88) |
|
|
|
- |
|
|
68 % | |
19. Outfox the Market (55) |
|
|
|
- |
|
|
67 % | |
20. Boost (66) |
|
|
|
|
|
|
65 % | |
= Robin Hood Energy (44) |
|
|
- |
- |
- |
|
65 % | |
= Utilita (144) |
|
|
|
|
|
|
65 % | |
23. iSupplyEnergy (49) |
|
|
|
- |
- |
|
64 % | |
24. E (62) |
|
|
|
- |
|
|
61 % | |
= Eon (839) |
|
|
|
|
|
|
61 % | |
= SSE (465) |
|
|
|
|
|
|
61 % | |
27. British Gas (1,668) |
|
|
|
|
|
|
60 % | |
= EDF Energy (570) |
|
|
|
|
|
|
60 % | |
29. Shell Energy (167) |
|
|
|
|
|
|
58 % | |
30. Npower (320) |
|
|
|
|
|
|
57 % | |
31. Green Star Energy (79) |
|
|
|
|
|
|
55 % | |
32. Ampower (52) |
|
|
|
|
|
|
53 % | |
33. Scottish Power (389) |
|
|
|
|
|
|
51 % | |
= Spark Energy (65) |
|
|
|
|
|
|
51 % | |
35. Together Energy (52) |
|
|
|
- |
- |
|
48 % |
Northern Ireland - the results
Supplier | WRP | Bill accuracy | Bill clarity | Customer service | Complaints handling | Digital tools | Value for money |
Which? customer
score |
---|---|---|---|---|---|---|---|---|
1. Electric Ireland (91) |
|
|
|
|
|
|
66 % | |
2. Budget Energy (50) |
- |
- |
- |
- |
- |
|
65 % | |
3. Power NI (298) |
|
|
|
|
|
|
64 % | |
4. Firmus Energy (68) |
|
|
|
- |
|
|
62 % | |
= SSE Airtricity Gas (129) |
|
|
|
|
|
|
62 % | |
6. SSE Airtricity Elec. (191) |
|
|
|
|
|
|
61 % |
Notes
Results base on an online survey of 8,353 members of the public in September 2019. Customer score is based on satisfaction and likelihood to recommend. Customers also rated aspects of service; these are presented as star ratings. We need at least 40 responses to give a result.
A dash (-) means too few responses to give a rating
Sample sizes in brackets.
Full WRP results at https://www.which.co.uk/reviews/energy-companies/article/best-and-worst-energy-companies
* Flow Energy is now part of Octopus Energy