Energy companies satisfaction survey 2021
See how your energy company compares and whether there is another firm which might be a better fit for you. The companies with the best scores here, and which also pass our other tough assessments, are awarded our prestigious Which? Recommended Provider (WRP) badge.
England, Scotland and Wales – gas and electricity company results
| Supplier | WRP | Bill accuracy | Bill clarity | Customer service | Complaints handling | Value for money |
Which? customer
score |
|---|---|---|---|---|---|---|---|
| 1. Outfox the Market (72) |
|
|
|
- |
|
82 % | |
| 2. Octopus Energy (429) |
|
|
|
|
|
|
80 % |
| 3. Pure Planet (65) |
|
|
|
- |
- |
|
74 % |
| 4. So Energy (60) |
|
|
- |
- |
|
73 % | |
| 5. Utility Warehouse (66) |
|
|
|
- |
|
71 % | |
| =6. Ovo (196) |
|
|
|
|
|
70 % | |
| =6. Sainsbury's Energy (51) |
|
|
- |
- |
|
70 % | |
| 8. Bulb (497) |
|
|
|
|
|
69 % | |
| =9. Green Energy UK (52) |
|
|
- |
- |
|
68 % | |
| =9. Utilita (140) |
|
|
|
|
|
68 % | |
| 11. Ecotricity (63) |
|
|
|
- |
|
66 % | |
| 12. Shell Energy (193) |
|
|
|
|
|
63 % | |
| =13. Boost (60) |
|
|
|
|
|
62 % | |
| =13. British Gas (1,539) |
|
|
|
|
|
62 % | |
| =15. E (73) |
|
|
|
|
|
61 % | |
| =15. EDF Energy (588) |
|
|
|
|
|
61 % | |
| =17. Eon (950) |
|
|
|
|
|
60 % | |
| =17. SSE (452) |
|
|
|
|
|
60 % | |
| 19. Scottish Power (465) |
|
|
|
|
|
55 % |
Notes
Results are based on an online survey of 7,330 members of the public in September 2020. Customer scores are based on satisfaction and likelihood to recommend. Customers also rated other aspects of energy firms’ service. These are presented as star ratings.
Firms must have at last 40 responses. A dash (-) means we received too few responses to calculate a rating. Sample sizes are in brackets.
See more detail on the best and worst energy companies.
