About The Utility Warehouse

The Utility Warehouse has more than 450,000 customers and is owned and operated by Telecom Plus PLC.

The Utility Warehouse does not advertise, and is a discount club that offers a wide range of utility services (home phone, mobile phone, internet, gas and electricity) on one monthly bill as well as customer offers like a cashback card.

Could you save by switching to The Utility Warehouse? Compare energy prices now.

Utility Warehouse customer satisfaction survey results

Area of performance Star rating
Which? customer score
63%
Customer service
Value for money
Bills
Complaints
Helping you save energy

Utility Warehouse customer score

In October and November 2013 we surveyed 8,525 UK adults, who pay for their household energy, about their experience with their gas and electricity suppliers. For Utility Warehouse, we received 129 responses.

Customer scores are based on overall satisfaction and likelihood of recommending to a friend. This survey is the largest one of its kind conducted in the UK.

For a full round-up of the Which? Switch energy satisfaction survey results, see our customer satisfaction survey results page.

The Utility Warehouse fuel mix disclosure

All energy suppliers have to provide information about the mix of fuels they use to generate energy supplied to gas and electricity customers and its environmental impact.

The Utility Warehouse fuel mix

Coal: 33.6%
Natural gas: 51%
Nuclear: 0.4%
Renewable*: 14%
Other: 1%
* Wind, hydro and solar power.

Current tariffs

Placeholder text

Contact Information

Customer service for existing customers - 0800 781 7777

Contact Which? Switch by phone

You can call us on 0800 410 1149 or 01259 220 235.

Compare and switch suppliers

Choose the fuel type to compare:

Gas and Electricity Electricity only Gas only
Get started

Energy Customer Satisfaction Results

Tired of poor customer service from your energy supplier? See how customers rated 20 of the UK's gas and electricity suppliers in 2014.

Latest tariff updates

Tariff updates are provided by Energylinx. Energylinx is fully accredited to the Confidence Code to compare energy for domestic consumers.

About Which? Switch

Which? Switch provides consumers with a transparent and impartial way to compare energy tariffs and find the best gas and electricity provider for your needs.

Compare and switch supplier now