About Utilita

Utilita is an independent energy and utilities supplier offering gas and electricity provider specialising in prepayment meters.

Utilita was founded in 2003 and supplies an increasing number of areas across the UK. The company has installed over 25,000 smart meters in homes. Customers of Utilita can top up their meter remotely online, at a paypoint, by text or over the phone.

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Utilita customer satisfaction survey results

Area of performance Star rating
Which? customer score
63%
Customer service
Value for money
Bills

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Complaints

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Helping you save energy

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Utilita customer score

In October and November 2013 we surveyed 8,525 UK adults, who pay for their household energy, about their experience with their gas and electricity suppliers. For Utilita, we received 33 responses.

Customer scores are based on overall satisfaction and likelihood of recommending to a friend. This survey is the largest one of its kind conducted in the UK.

For a full round-up of the Which? Switch energy satisfaction survey results, see our customer satisfaction survey results page.

Utilita fuel mix disclosure

All energy suppliers have to provide information about the mix of fuels they use to generate energy supplied to gas and electricity customers and its environmental impact.

Utilita fuel mix

Coal: 31.1%
Natural gas: 34.9%
Nuclear: 29.2%
Renewable*: 0.8%
Other: 4%
* Wind, hydro and solar power.

Current tariffs

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Contact Information

Customer service for existing customers - 0845 450 4357

Contact Which? Switch by phone

You can call us on 0800 410 1149 or 01259 220 235.

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Energy Customer Satisfaction Results

Tired of poor customer service from your energy supplier? See how customers rated 20 of the UK's gas and electricity suppliers in 2014.

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