Utilita is an independent energy and utilities supplier offering gas and electricity provider specialising in prepayment meters.
Utilita was founded in 2003 and supplies an increasing number of areas across the UK. The company has installed over 25,000 smart meters in homes. Customers of Utilita can top up their meter remotely online, at a paypoint, by text or over the phone.
Could you save by switching to Utilita? Compare energy prices now.
Utilita customer satisfaction survey results
|Area of performance||Star rating|
Which? customer score
|Customer service & Complaints||
|Value for money||
|Bills (accuracy and clarity)||
|Helping you save energy||
Utilita customer score
In September and October 2016 we surveyed 8,917 UK adults who pay for their household energy about their experience with their gas and electricity suppliers.
The percentage customer satisfaction score is based on the responses consumers gave for both overall satisfaction and their likelihood to recommend the energy supplier to a friend. Both questions are given equal weighting, and only those giving a valid response to both questions are included in the analysis. The responses are analysed and scaled to give a rating from 0-100%.
For a full round-up of the Which? Switch energy satisfaction survey results, see our customer satisfaction survey results page.
Utilita fuel mix disclosure
All energy suppliers have to provide information about the mix of fuels they use to generate energy supplied to gas and electricity customers and its environmental impact.
The fuel mix below reflects the year 1st April 2014 - 31st March 2015. These figures are officially updated published on the 1st October of each year.
Utilita fuel mix
Natural gas: 36%
Radioactive waste calculations (grams per kWh): 0.0098
Carbon (grams per kWh): 527.7
* Wind, hydro and solar power.
Customer service for existing customers - 0845 450 4357
Contact Which? Switch by phone
You can call us on 0800 410 1149 or 01259 220 235.
Tired of poor customer service from your energy supplier? See how customers rated 25 of the UK's gas and electricity suppliers in 2016.
Tariff updates are provided by Energylinx. Energylinx is fully accredited to the Confidence Code to compare energy for domestic consumers.
Which? Switch provides consumers with a transparent and impartial way to compare energy tariffs and find the best gas and electricity provider for your needs.