About Utilita

Utilita is an independent energy and utilities supplier offering gas and electricity provider specialising in prepayment meters.

Utilita was founded in 2003 and supplies an increasing number of areas across the UK. The company has installed over 25,000 smart meters in homes. Customers of Utilita can top up their meter remotely online, at a paypoint, by text or over the phone.

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Utilita customer satisfaction survey results

Area of performance Star rating
Which? customer score
Customer service
Value for money
Helping you save energy

Utilita customer score

In September and October 2015 we surveyed 8,902 UK adults who pay for their household energy, about their experience with their gas and electricity suppliers.

The percentage customer satisfaction score is based on the responses consumers gave for both overall satisfaction and their likelihood to recommend the energy supplier to a friend. Both questions are given equal weighting, and only those giving a valid response to both questions are included in the analysis. The responses are analysed and scaled to give a rating from 0-100%.

For a full round-up of available Which? Switch energy customer survey results, see our best and worst energy companies page.


Utilita fuel mix disclosure

All energy suppliers have to provide information about the mix of fuels they use to generate energy supplied to gas and electricity customers and its environmental impact.

Utilita fuel mix

Coal: 31.1%
Natural gas: 34.9%
Nuclear: 29.2%
Renewable*: 0.8%
Other: 4%
* Wind, hydro and solar power.

Contact Information

Customer service for existing customers - 0845 450 4357

Contact Which? Switch by phone

You can call us on 0800 410 1149 or 01259 220 235.

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Energy Customer Satisfaction Results

Tired of poor customer service from your energy supplier? See how customers rated 25 of the UK's gas and electricity suppliers in 2016.

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