About SSE

SSE was formed in December 1998 as a result of the merger of Scottish Hydro and Southern Electric. It acquired SWALEC in August 2000 and Atlantic in April 2004. SSE is also a supplier of the SSE group, alongside companies Atlantic Electric and Gas, Scottish Hydro, Southern Electric and SWALEC.

The SSE brand supplies homes in the East Midland, West Midlands, North West, North East and Yorkshire electricity regions.

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SSE customer satisfaction survey results

Area of performance Star rating
Which? customer score
41%
Customer service
Value for money
Bills
Complaints
Helping you save energy

SSE customer score

In October and November 2013 we surveyed 8,525 UK adults, who pay for their household energy, about their experience with their gas and electricity suppliers. For SSE, we received 1,112 responses.

Customer scores are based on overall satisfaction and likelihood of recommending to a friend. This survey is the largest one of its kind conducted in the UK.

For a full round-up of the Which? Switch energy satisfaction survey results, see our customer satisfaction survey results page.

SSE fuel mix disclosure

All energy suppliers have to provide information about the mix of fuels they use to generate energy supplied to gas and electricity customers, together with its environmental impact.

SSE fuel mix

Coal: 54%
Natural gas: 28%
Nuclear: 1%
Renewable*: 15%
Other: 2%
* Wind, hydro and solar power.

Current tariffs

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Contact Information

Customer services: 0800 975 0485

Contact Which? Switch by phone

You can call us on 0800 410 1149 or 01259 220 235.

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Energy Customer Satisfaction Results

Tired of poor customer service from your energy supplier? See how customers rated 20 of the UK's gas and electricity suppliers in 2014.

Latest tariff updates

Tariff updates are provided by Energylinx. Energylinx is fully accredited to the Confidence Code to compare energy for domestic consumers.

About Which? Switch

Which? Switch provides consumers with a transparent and impartial way to compare energy tariffs and find the best gas and electricity provider for your needs.

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