About Ebico

Ebico is the UK's only not-for-profit energy company. It operates the only single-rate gas and electricity tariffs with a single flat rate and no standing charge, so its 50,000 customers only pay for what they use.

Ebico works in partnership with bigger energy company SSE as its licensed energy supplier.

Could you save by switching to Ebico? Compare energy prices now.

Ebico customer satisfaction survey results

Area of performance Star rating
Which? customer score
74%
Customer service
Value for money
Bills
Complaints
Helping you save energy

Ebico customer score

In October and November 2013 we surveyed 8,525 UK adults, who pay for their household energy, about their experience with their gas and electricity suppliers. For Ebico, we received 98 responses.

Customer scores are based on overall satisfaction and likelihood of recommending to a friend. This survey is the largest one of its kind conducted in the UK.

For a full round-up of the Which? Switch energy satisfaction survey results, see our customer satisfaction survey results page.

Ebico fuel mix disclosure

All energy suppliers have to provide information about the mix of fuels they use to generate the electricity supplied to customers as well as its environmental impact.

Ebico fuel mix

Coal: 54%
Natural gas: 28%
Nuclear: 1%
Renewable*: 15%
Other: 2%
* Wind, hydro and solar power.

Current tariffs

Placeholder text

Contact Information

Customer service for existing customers:0800 096 6344

Contact Which? Switch by phone

You can call us on 0800 410 1149 or 01259 220 235.

Compare and switch suppliers

Choose the fuel type to compare:

Gas and Electricity Electricity only Gas only
Get started

Energy Customer Satisfaction Results

Tired of poor customer service from your energy supplier? See how customers rated 20 of the UK's gas and electricity suppliers in 2014.

Latest tariff updates

Tariff updates are provided by Energylinx. Energylinx is fully accredited to the Confidence Code to compare energy for domestic consumers.

About Which? Switch

Which? Switch provides consumers with a transparent and impartial way to compare energy tariffs and find the best gas and electricity provider for your needs.

Compare and switch supplier now